Privacy Policy

1. Who We Are

Solarverse Pty Ltd (ABN available on request) is a solar and electrical contracting business based in Perth, Western Australia. We operate the website solarverse.au. Questions about this policy can be directed to sales@solarverse.au or by calling (08) 6252 3404.

2. Information We Collect

When you submit a quote request, contact form, or call us, we may collect:

• Name, phone number, and email address
• Property address and details relevant to your solar or electrical enquiry
• Information about your current energy usage or existing solar system
• Website usage data collected automatically via analytics tools (see §5)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and provide a quote or assessment
• Schedule site visits and manage your installation project
• Send you information relevant to your enquiry (we will not send unsolicited marketing)
• Comply with legal and regulatory obligations as a licensed electrical contractor in WA
• Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Storage and Security

Your information is stored securely using industry-standard measures. We retain enquiry records for a period consistent with our obligations as a licensed contractor (generally up to 7 years for completed installations, per WA regulatory requirements). You may request deletion of your personal information at any time by contacting us directly, subject to any retention obligations we must fulfil.

5. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect anonymised data including pages visited, time on site, and general geographic location. You can opt out of Google Analytics tracking at any time using the Google Analytics Opt-out Browser Add-on.

6. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at sales@solarverse.au.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of our website after any changes constitutes acceptance of the updated policy.

8. Contact Us

For any privacy-related questions or complaints, please contact:

Solarverse Pty Ltd
Email: sales@solarverse.au
Phone: (08) 6252 3404
Location: Perth, Western Australia